Questions and Answers
Find quick answers to your questions
How to place an order ?
To place an order, follow these simple steps:
1 - Browse our catalog and select your items
2 - Choose your desired size and color
3 - Add items to your shopping cart
4 - Click on "Finalize order"
5 - Fill in your shipping and payment information
6 - Confirm your order
You will immediately receive a confirmation email with tracking number.
Can I change my order after validation ?
Changes can be made within 2 hours of your order being confirmed, provided it is not yet in preparation.
To modify your order, please contact us quickly on 032.... or by email at wearyourichthus@outlook.com, specifying your order number and the reason.
What are the delivery times ?
Standard delivery
3-5 working days - Free for orders over €50
Price: €4.90
⚡ Express delivery
24-48h - Order before 14h
Price: €9.90
Deadlines may be extended during busy periods (sales, holidays).
How to track my order
As soon as your order has been shipped,you will receive an email with :
- A tracking number
- A direct link to the carrier's website
- Delivery information
- You can also track your order from your customer account in the "My orders" section.
How to choose the right size
To choose the perfect size :
📏 Size guide
Consult our size guide available on every product sheet. Take your measurements with a tape measure.
- Measure your chest, waist and hips
- Compare with our sizing chart
- If in doubt, choose the next size up
- See customer reviews for feedback
Tip: Our garments fit normally, but some cuts can be fitted or loose-fitting depending on style.
What is your returns policy ?
✅ Conditions :
- 30 days to return
- Unworn items
- Labels present
- Original packaging
🔄 Process :
- Online request
- Free return label
- Refund within 5-7 days
- Exchange possible
Important: Sale, personalized or hygiene items (underwear, swimwear) cannot be returned.
How to make an exchange ?
To exchange an item :
1 - Log in to your customer account
2 - Go to "My orders" and select the item
3 - Choose "Request an exchange"
4 - Select the new size/color desired
5 - Print the free return label
6 - Return the item in its original packaging
💡 Tip: Exchanging is quicker than a return-refund. Your new item will be shipped as soon as we receive your old one.
What payment methods do you accept?
We accept several secure payment methods:
💳
Credit card
Visa, Mastercard
🅿️
PayPal
Secure payment
🏦
Bank transfer
SEPA
📱
Apple Pay
Mobile payment
All payments are secured by 256-bit SSL encryption. Your bank details are never stored on our servers.
Can I pay in instalments ?
Not at the moment.
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