Questions and Answers

Find quick answers to your questions

How to place an order ?

To place an order, follow these simple steps:

1 - Browse our catalog and select your items
2 - Choose your desired size and color
3 - Add items to your shopping cart
4 - Click on "Finalize order"
5 - Fill in your shipping and payment information
6 - Confirm your order


You will immediately receive a confirmation email with tracking number.

Can I change my order after validation ?

Changes can be made within 2 hours of your order being confirmed, provided it is not yet in preparation.

To modify your order, please contact us quickly on 032....  or by email at wearyourichthus@outlook.com, specifying your order number and the reason. 

What are the delivery times ?

Standard delivery
3-5 working days - Free for orders over €50

Price: €4.90

⚡ Express delivery
24-48h - Order before 14h

Price: €9.90

 

Deadlines may be extended during busy periods (sales, holidays).

How to track my order

As soon as your order has been shipped,you will receive an email with :

 - A tracking number
 - A direct link to the carrier's website
 - Delivery information
 - You can also track your order from your customer account in the "My orders" section.

How to choose the right size

To choose the perfect size :

📏 Size guide
Consult our size guide available on every product sheet. Take your measurements with a tape measure.

 - Measure your chest, waist and hips
 - Compare with our sizing chart
 - If in doubt, choose the next size up
 - See customer reviews for feedback
Tip: Our garments fit normally, but some cuts can be fitted or loose-fitting depending on style.

What is your returns policy ?

✅ Conditions : 


- 30 days to return
- Unworn items
- Labels present
- Original packaging


🔄 Process : 


- Online request
- Free return label
- Refund within 5-7 days
- Exchange possible


Important: Sale, personalized or hygiene items (underwear, swimwear) cannot be returned.

How to make an exchange ?

To exchange an item :

 1 - Log in to your customer account
 2 - Go to "My orders" and select the item
 3 - Choose "Request an exchange"
 4 - Select the new size/color desired
 5 - Print the free return label
 6 - Return the item in its original packaging


💡 Tip: Exchanging is quicker than a return-refund. Your new item will be shipped as soon as we receive your old one.

What payment methods do you accept?

We accept several secure payment methods:

💳
Credit card

Visa, Mastercard

🅿️
PayPal

Secure payment

🏦
Bank transfer

SEPA

📱
Apple Pay

Mobile payment

All payments are secured by 256-bit SSL encryption. Your bank details are never stored on our servers.

Can I pay in instalments ?

Not at the moment. 

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